Terms of Service

1. Definitions

For the purposes of this Agreement:

• "Service" refers to the GreatLibrary.AI platform, website, applications, and all related services operated at greatlibrary.ai, greatlibrary.app, and greatlibrary.ai
• "User", "You", "Your" refers to any individual or entity accessing or using the Service
• "We", "Us", "Our", "Company" refers to Alexandria AI Systems, operating as GreatLibrary.AI
• "Content" refers to any text, images, data, or other materials
• "User Content" refers to content you provide to the Service, including text input, prompts, uploaded files, and biographical information
• "Generated Content" refers to content produced by our AI systems, including ebook text, cover images, and formatted output
• "AI Systems" refers to artificial intelligence and machine learning technologies used by the Service, including but not limited to OpenAI GPT-4, GPT-4o, gpt-image-1, and DALL-E 3
• "Subscription" refers to a paid plan (Pro or Enterprise) granting access to premium features of the Service
• "Storefront" refers to the marketplace feature where users may publish and sell ebooks to the public
• "Agreement" refers collectively to these Terms of Service and all policies incorporated by reference

2. Acceptance of Terms

By accessing, browsing, or using the Service in any way, you agree to be bound by these Terms, our Privacy Policy, Acceptable Use Policy, DMCA Policy, Cookie Policy, and all other policies incorporated by reference. This Agreement applies to all visitors, users, subscribers, and others who access the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.

Electronic consent record: When you create an account and accept these Terms, we record a timestamp of your acceptance as required by GDPR Article 7. This consent record is included in your data export (available in Account Settings) and is retained for the lifetime of your account. You can view the date of your acceptance in your account profile data export at any time.

3. Description of Service

GreatLibrary.AI is an AI-powered platform that enables users to create, generate, and export ebooks. Our services include:

• AI-assisted content generation using third-party artificial intelligence systems (OpenAI GPT-4o, GPT-4o-mini)
• Ebook formatting and export in multiple formats (PDF, EPUB, DOCX, KDP-ready PDF)
• AI-generated cover images and artwork (via OpenAI gpt-image-1 and DALL-E 3)
• Cover editor with customization tools for typography, layout, and AI brush features
• Life Story interview-based memoir creation using guided AI conversations
• Sovereign Chat -- AI assistant for writing guidance and content development
• Cloud storage integration with Google Drive, Microsoft OneDrive, and Gmail
• Public library and storefront for publishing and selling ebooks
• ISBN and barcode generation utilities
• User account management and subscription services

The Service is provided on an "as-is" and "as-available" basis. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. For material changes to core features, we will provide reasonable notice as described in Section 17.

3.1 Service Dependencies

The Service relies on third-party infrastructure and AI providers. The availability and performance of the Service depends in part on these external services, which are outside our direct control. Key dependencies include:

• OpenAI API: Powers text generation, image generation, and AI chat features
• Stripe: Handles all payment processing and subscription management
• Railway: Provides cloud hosting infrastructure
• Google/Microsoft: Provide OAuth authentication and cloud storage integration

Disruptions to these third-party services may temporarily affect the availability or functionality of our Service. See Section 18e (Force Majeure) for details on how we handle such events.

4. User Accounts

4.1 Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your information
• Maintain the security of your password and account
• Accept all responsibility for activities under your account
• Notify us immediately of any unauthorized access or security breach

4.2 Account Restrictions

You may not:

• Create more than one account per person
• Share your account credentials with others
• Transfer or sell your account
• Use another person's account without permission
• Create accounts using false identities or information

4.3 Age Requirements

You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you meet this age requirement. We do not knowingly collect information from or provide services to individuals under 18.

5. Content Ownership and Rights

5.1 Your Input Content

You retain all ownership rights to the content you input into the Service ("Input Content"). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to process, store, and use your Input Content solely for:

• Providing the Service to you (including sending your content to AI providers for generation)
• Improving our Service quality using aggregated, anonymized usage data (we do not use your individual content to train AI models)
• Complying with legal obligations

This license terminates when you delete your content or your account.

5.2 Generated Content Ownership

Subject to the terms below, you own the Generated Content. However, you acknowledge and agree that:

• Generated Content is produced by AI systems and may not be unique
• Similar or identical content may be generated for other users
• We make no claim that Generated Content is original or protectable under copyright law
• The legal status of AI-generated content ownership varies by jurisdiction
• You are solely responsible for determining the legal status of Generated Content in your jurisdiction

5.3 No Guarantee of Originality or Non-Infringement

5.4 License to Use Generated Content

We grant you a non-exclusive, worldwide, perpetual (subject to account standing), royalty-free license to use, reproduce, modify, publish, distribute, and create derivative works from Generated Content, subject to:

• Compliance with these Terms
• Compliance with applicable laws
• Not infringing third-party rights
• Not using content for illegal purposes

5.5 Content Licensing Specifics

To clarify your rights regarding content created on the platform:

• Commercial use: You may use Generated Content for commercial purposes, including selling ebooks, publishing, and distribution, subject to all other terms in this Agreement
• Derivative works: You may modify, adapt, translate, and create derivative works based on Generated Content without additional permission from us
• Attribution: You are not required to attribute GreatLibrary.AI in your published works, though disclosure of AI involvement may be required by applicable laws or publishing platforms
• Exclusivity: Your license is non-exclusive. AI systems may generate similar or identical content for other users. We do not guarantee exclusivity of any Generated Content
• Survival: Your license to use Generated Content that was lawfully created during an active subscription survives termination or cancellation of your account, provided the content was exported before access ended
• No sublicensing of platform: While you may freely sublicense your Generated Content (e.g., to a publisher), you may not sublicense access to the GreatLibrary.AI platform itself

5.6 AI-Generated Content Licensing Matrix

The following table clarifies your rights for different types of content created on the platform. These rights apply globally, subject to local copyright law variations.

5.7 Jurisdictional Variations in AI Content Ownership

The legal status of AI-generated content varies significantly by jurisdiction. You should be aware of the following:

• United States: The US Copyright Office has stated that purely AI-generated works without sufficient human authorship may not be eligible for copyright registration. Content you substantially edit, curate, or arrange may qualify for protection as a compilation or derivative work
• European Union: EU copyright law generally requires human intellectual creation. AI-generated output may not receive copyright protection absent meaningful human creative input. The EU AI Act imposes additional transparency obligations for AI-generated content
• United Kingdom: UK law (CDPA 1988 s.9(3)) provides that for computer-generated works, the author is "the person by whom the arrangements necessary for the creation of the work are undertaken." Users who direct AI generation may be considered authors under UK law
• Other jurisdictions: Many countries have not yet addressed AI content ownership. We recommend consulting local legal counsel regarding your rights in your specific jurisdiction

Our position: We assign all rights we hold in Generated Content to you to the maximum extent permitted by law. Where AI-generated content cannot be owned under local law, we grant you the broadest possible license to use it.

5.8 Content Rights Quick Reference

The following table provides a consolidated summary of what rights you have and what obligations apply at each stage of content creation on the platform:

6. AI-Generated Content Disclaimers

6.1 Nature of AI Content

You acknowledge and agree that:

• AI-generated content is produced by machine learning algorithms, not human authors
• AI systems can and do make mistakes, produce inaccuracies, and generate false information
• AI may "hallucinate" facts, citations, quotes, or other information that appears real but is fabricated
• AI systems have knowledge cutoff dates and may not reflect current events or information
• AI may produce biased, offensive, or inappropriate content despite safety measures
• AI-generated content may contain errors in logic, reasoning, calculations, or analysis

6.2 No Professional Advice

AI-GENERATED CONTENT DOES NOT CONSTITUTE PROFESSIONAL ADVICE. The Service and Generated Content should NOT be relied upon for:

• Medical advice: Do not use for diagnosis, treatment, or health decisions
• Legal advice: Do not use for legal matters or as a substitute for an attorney
• Financial advice: Do not use for investment, tax, or financial decisions
• Mental health: Do not use as a substitute for professional mental health care
• Emergency situations: Do not rely on in emergencies; contact appropriate services
• Safety-critical decisions: Do not use where errors could cause harm

6.3 AI Transparency

In accordance with transparency requirements, including the EU AI Act (Regulation (EU) 2024/1689) Article 50 and applicable national laws, we disclose the following:

• Text content generated through our Service may be produced by one or more AI providers, including: OpenAI (GPT-4o, GPT-4o-mini), Google Vertex AI (Gemini models), or Microsoft Azure AI Foundry (DeepSeek models)
• All cover images and artwork generated through our Service are produced by OpenAI's image models (including DALL-E 3 and gpt-image-1)
• The specific AI provider used for your request depends on model selection, availability, and configuration
• The AI models have been trained on publicly available data and have knowledge limitations
• AI output is generated based on your inputs (prompts, topics, chapter instructions) combined with the model's training
• We do not perform additional manual review of AI-generated content before delivering it to you
• EU AI Act disclosure: GreatLibrary.AI operates as a deployer of general-purpose AI systems. Content generated through our platform is artificially generated. If you distribute AI-generated content within the EU, you are required to clearly mark it as artificially generated or manipulated in accordance with Article 50(2) of the EU AI Act. See our Acceptable Use Policy for detailed guidance

6.3a AI Model Registry

The following table documents the specific AI models currently in use, their purpose, and key data handling properties. This registry is updated when models are added, removed, or changed.

Model change notification: If we add new AI providers or materially change which models are used for core content generation, we will update this registry and notify users via the Service. Changes that only affect model versions within the same provider (e.g., GPT-4o to a newer GPT version) may be made without advance notice but will be reflected here.

6.4 User Responsibility

YOU ARE SOLELY RESPONSIBLE FOR:

• Reviewing, editing, and fact-checking all Generated Content before use
• Verifying accuracy of any claims, facts, or information
• Ensuring Generated Content is appropriate for your intended use
• Consulting qualified professionals for specialized advice
• Any consequences arising from your use or publication of Generated Content
• Disclosing AI involvement where required by law or ethical standards

7. Acceptable Use Policy

7.1 Prohibited Content and Conduct

You agree NOT to use the Service to create, generate, store, or distribute content that:

• Is illegal, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable
• Exploits, harms, or attempts to exploit or harm minors in any way, including child sexual abuse material (CSAM)
• Promotes or depicts non-consensual sexual content
• Contains or promotes violence, terrorism, or extremism
• Constitutes hate speech or promotes discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Impersonates any person or entity, or falsely states or misrepresents your affiliation
• Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights
• Violates the privacy or publicity rights of any third party
• Contains malware, viruses, or harmful code
• Constitutes spam, phishing, or deceptive practices
• Violates any applicable local, state, national, or international law
• Interferes with or disrupts the Service or servers
• Attempts to gain unauthorized access to any systems
• Is designed to deceive or mislead readers without appropriate disclosure
• Creates fake reviews, testimonials, or endorsements
• Generates academic dishonesty content (plagiarism, cheating)

We reserve the right to terminate accounts violating these policies immediately and without refund. For a detailed breakdown of prohibited content categories, see our full Acceptable Use Policy. For copyright infringement procedures, see our DMCA Policy.

7.2 API and Automated Access

The Service is designed for interactive use through our web interface. Regarding automated and programmatic access:

• Automated access to the Service (scripts, bots, crawlers) is prohibited without our prior written consent
• Rate limits are enforced on all endpoints. Exceeding rate limits may result in temporary or permanent access restrictions
• You may not use the Service to build a competing product or to replicate its core functionality
• Bulk content generation through automated means that circumvents normal usage patterns is prohibited
• If we offer a public API in the future, separate API terms of service will govern its use

8. Selling Books on the Storefront

GreatLibrary.AI provides a storefront feature that allows authors to list and sell their ebooks directly to readers. By listing a book for sale, you agree to the following terms.

8.1 Content Ownership

Authors retain full ownership of the content they create and list for sale. Listing a book on the storefront does not transfer any ownership rights to GreatLibrary.AI. We receive only a limited license to display, distribute, and promote your book on the platform for the purpose of facilitating sales.

8.2 Platform Fee

GreatLibrary.AI charges a 20% platform fee on each sale. The remaining 80% of the sale price constitutes the author's earnings. The platform fee covers payment processing, hosting, distribution, and platform maintenance costs. We reserve the right to modify the platform fee with 30 days advance notice to sellers.

8.3 Payouts

• Author earnings are tracked in your seller dashboard
• Payouts are processed within 5 business days of a payout request
• You must provide a valid payout email (used for payment processing via Stripe)
• Minimum payout thresholds may apply
• We are not responsible for delays caused by third-party payment processors

8.4 Content Compliance

All books listed for sale must comply with our Acceptable Use Policy (Section 7). The platform reserves the right to remove any listed content that violates these policies, at our sole discretion and without prior notice. Repeat violations may result in permanent loss of selling privileges.

8.5 No Guaranteed Sales or Income

8.6 Buyer Refund Policy

Buyers may request a refund within 7 days of purchase. Refunds are processed at our discretion and may be granted if:

• The book content is substantially different from its description
• The file is corrupt, incomplete, or unreadable
• A duplicate purchase was made in error

When a refund is issued, the corresponding author earnings for that transaction are reversed. Authors will be notified of any refunds affecting their earnings.

8.7 Seller Obligations

By listing books for sale on the storefront, you represent and warrant that:

• Ownership or rights: You own or have obtained all necessary rights, licenses, and permissions to sell the content, including any third-party contributions (cover art, illustrations, excerpts)
• Tax compliance: You are solely responsible for reporting and paying all applicable taxes on your earnings, including income tax, sales tax, VAT, or GST as required by your jurisdiction. We may provide tax forms (such as 1099s for US-based sellers) where legally required
• Accurate representation: Book descriptions, titles, author names, and metadata accurately represent the content. Misleading marketing, fake reviews, or deceptive pricing practices are prohibited
• Content rating: You will apply appropriate content ratings as described in the Acceptable Use Policy content rating system
• Responsiveness: You will respond to buyer inquiries and complaints within a reasonable timeframe (5 business days)

8.8 Prohibited Storefront Content

In addition to the general content restrictions in Section 7 and the Acceptable Use Policy, the following content may not be listed for sale on the storefront:

• Content that infringes the copyright, trademark, or other intellectual property rights of any third party
• Content containing personally identifiable information about real individuals without their written consent
• Content that is primarily generated to exploit search algorithms or recommendation systems (keyword-stuffed titles, misleading categories)
• Content that has been previously removed from the storefront for policy violations and re-listed without addressing the violation
• Content that constitutes regulated professional advice (medical, legal, financial) without appropriate disclaimers and disclosures
• Public domain works without substantial original contribution or value-add, presented as original works

8.9 Storefront Dispute Resolution

Disputes between buyers and sellers (such as disagreements about content quality, refund eligibility, or delivery issues) will be handled as follows:

1. Direct resolution: We encourage buyers and sellers to resolve disputes directly. Sellers should respond to buyer inquiries within 5 business days
2. Platform mediation: If direct resolution fails, either party may contact support@greatlibrary.ai for mediation. We will review the dispute and issue a non-binding recommendation within 10 business days
3. Platform decision: If mediation fails, we will issue a binding decision regarding the specific transaction (refund or no refund). Our decision is final for the specific transaction but does not prevent either party from pursuing legal remedies

8.10 Tax Responsibility

Sellers are solely responsible for all tax obligations arising from their sales. This includes but is not limited to income tax, sales tax, VAT, and any other applicable taxes in your jurisdiction. GreatLibrary.AI does not withhold taxes on your behalf and does not provide tax advice. We recommend consulting a qualified tax professional regarding your obligations. We may provide sales summary reports to assist with your tax filings, and we may be required to report earnings to tax authorities where mandated by law.

9. Subscription and Payments

9.1 Subscription Plans

We offer various subscription tiers with different features and limitations. Current pricing is displayed on our Pricing page. We reserve the right to modify pricing with 30 days notice to existing subscribers.

9.2 Billing and Payment

• Subscriptions are billed in advance on a recurring basis (monthly or annually)
• Payment is processed through Stripe, Inc. and subject to their terms of service
• You authorize us to charge your payment method for all fees incurred
• Failed payments may result in suspension or termination of access
• All fees are non-refundable except as expressly stated herein

9.3 Refund Policy

We offer the following refund terms:

9.3.1 Subscription Refunds

Refunds for subscription purchases are available within 14 days of the initial purchase date, subject to the following conditions:

• You have not generated substantial content (defined as more than 3 ebooks or 15 chapters, whichever is reached first)
• Your account has not been terminated for Terms violations
• You submit a refund request to support@greatlibrary.ai with your account email and reason for the request
• We will process approved refunds within 5-10 business days to the original payment method

9.3.2 Storefront Purchase Refunds

Buyers of books on the storefront may request a refund within 7 days of purchase under the conditions described in Section 8.6.

9.3.3 Refunds NOT Available

Refunds are NOT available for:

• Accounts terminated for policy violations
• Subscriptions where substantial content has been generated (exceeding thresholds above)
• Partial month usage or prorated amounts for general cancellation (note: voluntary account deletion under Section 16 may qualify for a pro-rated refund of the unused portion of the current billing period)
• Renewal periods (only the initial purchase period is eligible)
• Dissatisfaction with AI output quality (AI content generation is inherently variable and this is disclosed in Section 6)
• Service interruptions due to third-party provider outages (e.g., OpenAI API downtime)

9.3.4 Chargebacks

If you initiate a chargeback or payment dispute with your bank instead of contacting us first, we reserve the right to suspend your account pending resolution. We encourage users to contact support@greatlibrary.ai before initiating any payment dispute, as we can often resolve issues more quickly directly.

9.4 Automatic Renewal Disclosure

This notice is provided in compliance with applicable automatic renewal laws, including the California Automatic Renewal Law (Cal. Bus. & Prof. Code 17600 et seq.).

9.5 Cancellation (FTC Click-to-Cancel Compliance)

You may cancel your subscription at any time through your account settings or by contacting support@greatlibrary.ai. In compliance with the FTC Negative Option Rule (16 CFR Part 425), cancelling is as simple as subscribing -- no phone calls, retention offers, or multi-step processes are required. Upon cancellation:

• Access continues until the end of your current billing period
• No prorated refunds are provided for partial billing periods (cancellation differs from account deletion -- see Section 16 for deletion-specific refund terms)
• Your data is retained for 30 days after the end of your billing period, then may be deleted
• You may export your content before access ends using the data export feature in account settings
• You will receive a confirmation email when your cancellation is processed, including the effective date and any remaining access period
• No further charges will be applied after the current billing period ends

9a. EU Consumer Rights (Consumer Rights Directive 2011/83/EU)

If you are a consumer located in the European Economic Area (EEA), the following rights apply in accordance with Directive 2011/83/EU and its implementing national legislation:

9a.1 Right of Withdrawal

You have the right to withdraw from your Subscription within 14 calendar days of the date of purchase ("cooling-off period") without giving any reason. To exercise your right of withdrawal, you must inform us by a clear statement (e.g., email to support@greatlibrary.ai) of your decision to withdraw.

If you wish to use this right, you may use the following model withdrawal form (but it is not obligatory):

9a.2 Waiver of Withdrawal Right for Digital Content

In accordance with Article 16(m) of Directive 2011/83/EU, by clicking "Subscribe" and beginning to use the Service to generate AI content, you expressly consent to the immediate performance of the digital content service and acknowledge that you lose your right of withdrawal once performance has begun. Specifically:

• Before you generate any content (ebooks, chapters, covers, or use AI chat), you retain your full 14-day withdrawal right
• Once you initiate any AI content generation, the digital service is considered to have begun, and the withdrawal right no longer applies
• You will be informed of this waiver at the point of purchase before completing your subscription

9a.3 Pre-Contractual Information

In compliance with Article 6 of Directive 2011/83/EU, the following information is provided before you enter into this Agreement:

• Trader identity: Alexandria AI Systems
• Contact: support@greatlibrary.ai
• Main characteristics of the service: AI-powered ebook creation platform as described in Section 3
• Total price: As displayed on the pricing page at the time of subscription, inclusive of all taxes
• Duration of the contract: Monthly or annual, with automatic renewal as described in Section 9.4
• Conditions for termination: As described in Sections 9.5 and 16
• Functionality and interoperability: The Service requires an internet connection, a modern web browser, and an active account. The Service does not include DRM on user-generated content

9a.4 Unfair Terms Protection

Nothing in these Terms is intended to exclude or limit any mandatory consumer protection rights that apply to you under EU consumer protection law (Directive 93/13/EEC on unfair terms in consumer contracts). If any provision of these Terms is found to be unfair under applicable EU consumer protection law, that provision shall be deemed modified to the minimum extent necessary to make it fair and enforceable.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, code, and branding (excluding User Content and Generated Content), is and remains the exclusive property of GreatLibrary.AI and its licensors. This includes:

• The GreatLibrary.AI name, logo, and trademarks
• Website design and user interface
• Software, algorithms, and technical infrastructure
• Documentation and marketing materials
• API endpoints, data formats, and integration specifications
• Training materials, tutorials, and help documentation

10.2 Restrictions

You may not:

• Copy, modify, or distribute our intellectual property
• Reverse engineer, decompile, or disassemble the Service
• Remove any copyright, trademark, or proprietary notices
• Use our trademarks without written permission
• Create derivative works based on the Service itself
• Use automated systems to access the Service beyond normal use

10.3 Trademark Guidelines

The following trademarks, service marks, and trade names are owned by Alexandria AI Systems:

• GreatLibrary.AI -- the primary service name and brand
• Alexandria AI Systems -- the corporate entity name
• The GreatLibrary.AI logo -- the graphical mark used on the Service

10.3.1 Permitted Uses

You may reference our trademarks in the following contexts without prior written permission:

• Factual references to the Service in reviews, articles, or academic works (e.g., "Created with GreatLibrary.AI")
• Links to the Service using the text name "GreatLibrary.AI" (not the logo)
• Describing your use of the Service in your own portfolio or resume

10.3.2 Prohibited Uses

You may not use our trademarks in any manner that:

• Implies endorsement, sponsorship, or affiliation with GreatLibrary.AI without a written agreement
• Incorporates our marks into your own product names, domain names, or social media handles
• Modifies, distorts, or alters our logo or wordmarks in any way
• Uses our marks in connection with products or services that are disparaging, obscene, or otherwise objectionable
• Creates confusion about the source or origin of your products or services

For trademark usage requests beyond the permitted uses above, contact legal@greatlibrary.ai.

10.4 API Usage Terms

If we provide API access to the Service (currently or in the future), the following additional terms apply:

• Rate limits: API access is subject to rate limits based on your subscription tier. Exceeding rate limits may result in temporary access suspension
• Authentication: You must keep API keys, tokens, and credentials confidential. You are responsible for all activity under your API credentials
• Acceptable use: API access must comply with our Acceptable Use Policy. Automated bulk content generation for the purpose of spam, SEO manipulation, or content farming is prohibited
• Attribution: Applications built using our API must include clear attribution to GreatLibrary.AI in a user-visible location
• No sub-licensing: You may not resell, sub-license, or provide access to our API to third parties without prior written consent
• Modifications: We may modify, suspend, or discontinue API access at any time. We will provide at least 30 days notice before breaking changes to published API endpoints
• Data handling: Any data received through the API must be handled in compliance with our Privacy Policy and applicable data protection laws

10.5 Open-Source Software Attribution

The Service incorporates open-source software components, each governed by its respective license. We comply with the attribution and distribution requirements of all open-source licenses used. Key open-source components include:

Open-source software used in the Service with license types and links

Component	License	Purpose
Flask	BSD 3-Clause	Web application framework
SQLAlchemy	MIT	Database ORM and query engine
ReportLab	BSD	PDF generation for ebook exports
EbookLib	AGPL 3.0	EPUB format generation
python-docx	MIT	DOCX format generation
Tailwind CSS (CDN)	MIT	Frontend styling framework
Fabric.js	MIT	Cover editor canvas rendering

A complete list of open-source dependencies and their licenses is available in the project's requirements.txt file. If you believe any open-source license has been inadvertently violated, please contact legal@greatlibrary.ai.

Your ebooks: Open-source licenses governing our software infrastructure do not transfer to or impose obligations on the ebooks you create. Your Generated Content is licensed to you as described in Section 5, independent of the software licenses above.

10.6 User Content IP Warranties and Representations

By uploading, submitting, or inputting content to the Service, you represent and warrant that:

• Ownership or authorization: You either own the content you submit or have obtained all necessary rights, licenses, consents, and permissions from the rights holder(s) to submit it to the Service and to grant the licenses described in Section 5.1
• No infringement: Your Input Content does not and will not infringe, violate, or misappropriate any third party's intellectual property rights, including copyrights, trademarks, trade secrets, patents, or rights of publicity or privacy
• Reference materials: If you upload reference materials (PDFs, documents, URLs) for AI content generation, you either own those materials, have a license to use them for this purpose, or they are in the public domain. You are solely responsible for ensuring your use of reference materials complies with applicable copyright law, including fair use and fair dealing provisions
• Third-party content in Life Stories: If your Life Story memoir includes information about identifiable third parties (family members, colleagues, public figures), you have obtained their consent where required by applicable privacy and defamation laws, or your use falls within a recognized legal exception (public interest, fair comment)
• No malicious content: Your content does not contain viruses, malware, or code designed to interfere with the operation of the Service

Consequences of breach: If any representation above proves untrue, you are solely responsible for any resulting claims, damages, or liability. We may remove content that we reasonably believe infringes third-party IP rights, in accordance with our DMCA Policy and Acceptable Use Policy.

10.7 Third-Party IP Acknowledgments

The following third-party trademarks and intellectual property are referenced in our Service and are the property of their respective owners:

• OpenAI, GPT-4, GPT-4o, DALL-E are trademarks of OpenAI, LLC
• Google, Gemini, Google Drive, Gmail are trademarks of Google LLC
• Microsoft, Azure, OneDrive, Outlook are trademarks of Microsoft Corporation
• Stripe is a trademark of Stripe, Inc.

Our use of these trademarks is for descriptive purposes only to identify the third-party services integrated with our platform. We are not affiliated with, endorsed by, or sponsored by any of these companies unless expressly stated otherwise.

11. Third-Party Services

The Service integrates with and relies upon third-party services, including:

• AI Providers: For content and image generation
• Stripe: For payment processing
• Microsoft (OneDrive, Azure): For cloud storage and authentication
• Google (Drive, OAuth): For cloud storage and authentication
• Email services: For communications

Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services. Third-party service outages or changes may affect Service functionality.

11a. Data Processing

When we process personal data on your behalf in providing the Service (for example, when you create ebooks containing personal information about third parties), the following applies:

• Controller/Processor relationship: You are the data controller of any personal data you input into the Service. We act as a data processor to the extent we process such data on your behalf to provide the Service
• Processing instructions: We process your data only as necessary to provide the Service and in accordance with your instructions (i.e., the features you use)
• Sub-processors: We use the sub-processors listed in our Privacy Policy (Section 4.1a). We will notify you of any changes to our sub-processors with reasonable advance notice
• Data security: We implement appropriate technical and organizational measures as described in our Privacy Policy (Section 6)
• Data return and deletion: Upon termination, you may export your data using the data export feature. After the export period, we will delete your personal data in accordance with our data retention schedule

11a.1 Data Processing Agreement (Enterprise)

Enterprise customers who require a formal Data Processing Agreement (DPA) in accordance with GDPR Article 28 may request one by contacting legal@greatlibrary.ai. Our standard DPA includes:

• Detailed description of processing activities, purposes, and data categories
• Obligations regarding sub-processor management and notification
• Technical and organizational security measures (Annex II)
• Data breach notification procedures
• Audit rights and cooperation with supervisory authorities
• Standard Contractual Clauses for international transfers (where applicable)
• Data deletion and return obligations upon termination

11b. Data Portability and Export Rights

In accordance with GDPR Article 20 (Right to Data Portability) and our commitment to user data sovereignty, you have the right to receive and transfer your data as follows:

11b.1 Available Export Formats

Available data export formats for each content type and how to access them

Data Type	Available Formats	How to Export
Ebook content	PDF, EPUB, DOCX, HTML, plain text	Dashboard export controls per-book
Cover images	PNG, JPEG	Cover editor download button
Life Story transcripts	PDF, text	Life Story session export
Account data	JSON (machine-readable)	Settings > Data Export
API usage records	JSON	Settings > Data Export
Payment history	JSON	Settings > Data Export

11b.2 Export Timelines

• Self-service export: Available at any time via your account Settings page. Exports are generated immediately for individual items and within 24 hours for full account data exports
• DSAR export: If you submit a formal data portability request under GDPR Article 20, we will provide your data in a structured, commonly used, and machine-readable format (JSON) within 30 days of verifying your identity
• Post-termination export: After account termination, you have a 30-day grace period to export your data before permanent deletion begins (see Section 16 for details)

11b.3 Data Transfer to Other Services

You may transfer your exported data to any other service or platform of your choosing. We provide data in standard, open formats specifically to facilitate this. We do not impose any technical restrictions that would prevent you from migrating your data to a competing service.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR QUALITY OF ANY CONTENT
• WARRANTIES THAT DEFECTS WILL BE CORRECTED
• WARRANTIES THAT THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS
• WARRANTIES REGARDING THE RESULTS OBTAINABLE FROM THE SERVICE

YOU USE THE SERVICE AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• NO CONSEQUENTIAL DAMAGES: IN NO EVENT SHALL GreatLibrary.AI, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:
• Loss of profits, revenue, or business opportunities
• Loss of data or data corruption
• Loss of goodwill or reputation
• Cost of procurement of substitute services
• Any other intangible losses
• LIABILITY CAP: OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).
• BASIS OF THE BARGAIN: THE LIMITATIONS IN THIS SECTION APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to defend, indemnify, and hold harmless GreatLibrary.AI and its officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
• Any content you create, generate, upload, publish, or distribute using the Service
• Any claim that your content caused damage to a third party
• Your negligence or willful misconduct
• Any breach of your representations and warranties herein

This indemnification obligation will survive termination of these Terms and your use of the Service.

14.2 Platform Indemnification

We will defend, indemnify, and hold you harmless from and against any third-party claim that the Service itself (excluding User Content and Generated Content) infringes any valid patent, copyright, or trademark of a third party, provided that:

• You promptly notify us in writing of the claim within 15 days of becoming aware of it
• You give us sole control of the defense and any related settlement negotiations
• You provide reasonable cooperation (at our expense) in the defense of the claim

We will have no obligation under this section to the extent that a claim arises from: (a) your modification of the Service or combination of the Service with other products or services not provided by us; (b) your use of the Service in violation of these Terms; or (c) your continued use of a version of the Service after we have provided a non-infringing alternative.

Remedies: If the Service becomes, or in our opinion is likely to become, the subject of an infringement claim, we may at our option: (i) obtain the right for you to continue using the Service; (ii) modify the Service to make it non-infringing; or (iii) if neither of the foregoing is commercially practicable, terminate your subscription and refund any prepaid fees for the remainder of your subscription term.

14.3 Indemnification Procedures

• Notice: The indemnified party must notify the indemnifying party promptly (within 15 days) of any claim for which indemnification is sought. Failure to provide timely notice does not relieve the indemnifying party of its obligations except to the extent it is materially prejudiced by the delay
• Defense control: The indemnifying party has the right to assume exclusive control of the defense and settlement of the claim, using counsel of its choosing
• Settlement restrictions: The indemnifying party may not settle any claim in a manner that imposes obligations on the indemnified party (other than payment of money damages covered by the indemnity) without the indemnified party's prior written consent, which shall not be unreasonably withheld
• Cooperation: The indemnified party will provide reasonable cooperation in the defense, at the indemnifying party's expense for out-of-pocket costs

14a. Content Licensing and Revocation

14a.1 License Granted to Platform

By publishing content to the public library or storefront, you grant Alexandria AI Systems a non-exclusive, worldwide, royalty-free license to:

• Display: Show your content (title, cover image, description, and full text if you have enabled public access) on the public library pages of the Service
• Promote: Use your book title, cover thumbnail, and a brief excerpt (up to 200 words) in marketing materials, social media posts, and platform newsletters
• Index: Include your content in search indexes and recommendation systems within the Service
• Format: Reformat your content as necessary to display it correctly across different devices and screen sizes

This license does not include the right to sell, sublicense, or distribute your content outside the platform without your express written consent.

14a.2 License Revocation

You may revoke this license at any time by:

• Unpublishing your book from the public library (this removes it from public display immediately)
• Deleting your ebook from the platform (this removes all copies, including generated PDFs)
• Contacting support@greatlibrary.ai with a written revocation request

Upon revocation, we will remove your content from public display within 48 hours. Cached copies in search engines and CDNs may take additional time to propagate. We will use commercially reasonable efforts to ensure removal from all systems within 30 days.

14a.3 Surviving Rights

Revocation of the display license does not affect:

• Any copies of your ebook that were lawfully downloaded by other users before revocation
• Any promotional materials that were published before revocation (though we will cease creating new ones)
• Our right to retain anonymized, aggregated usage data (such as page view counts) that does not identify your content

14b. API Terms of Use

14b.1 API Access

API access is available to Enterprise tier subscribers and approved partners. By using the API, you agree to these additional terms in addition to all other provisions of these Terms of Service.

14b.2 Authentication and Security

• API keys: You are responsible for keeping your API keys confidential. Do not embed API keys in client-side code, public repositories, or mobile applications
• Key rotation: We recommend rotating API keys at least every 90 days. Compromised keys must be revoked immediately via your account settings
• Unauthorized use: You are responsible for all activity conducted using your API keys, whether or not authorized by you

14b.3 Rate Limits and Quotas

API rate limits by subscription tier

Endpoint Category	Enterprise Limit	Burst Limit
Text generation	1,000 requests/hour	50 requests/minute
Image generation	200 requests/hour	10 requests/minute
Ebook CRUD operations	5,000 requests/hour	100 requests/minute
Export (PDF/EPUB/DOCX)	500 requests/hour	20 requests/minute

Rate limit headers (X-RateLimit-Remaining, X-RateLimit-Reset) are included in API responses. Exceeding rate limits will result in HTTP 429 responses with a Retry-After header.

14b.4 API Service Level Agreement

• Uptime target: 99.5% monthly uptime for API endpoints (measured as successful responses / total requests, excluding scheduled maintenance)
• Latency target: Median response time under 2 seconds for text generation, under 30 seconds for image generation
• Scheduled maintenance: At least 48 hours advance notice via API status page and email
• Incident response: Critical API outages acknowledged within 1 hour; status updates every 30 minutes during resolution

14b.5 API Data Handling

• All API traffic must use HTTPS (TLS 1.2+). Plaintext HTTP requests will be rejected
• You must not store or cache API responses containing user personal data beyond what is necessary for your integration
• If your integration handles end-user data, you must maintain your own privacy policy that meets the standards described in our Privacy Policy
• API access logs are retained for 90 days for security and debugging purposes

14b.6 API Acceptable Use

In addition to the platform's Acceptable Use Policy, API users must not:

• Use the API to build a competing service that replicates core GreatLibrary.AI functionality
• Resell or redistribute API access without written authorization
• Circumvent rate limits through multiple accounts or API keys
• Use automated scripts to scrape or bulk-download content from the platform
• Send requests that are designed to probe for vulnerabilities or exploit the API

15. Dispute Resolution

15.1 Informal Resolution

Before filing any formal dispute, you agree to first contact us at support@greatlibrary.ai and attempt to resolve the dispute informally for at least 30 days.

15.1a Mediation

If informal resolution is unsuccessful after 30 days, either party may request non-binding mediation before proceeding to arbitration. Mediation provides a less adversarial and often faster alternative to arbitration:

• Mediator selection: The parties shall attempt to agree on a qualified mediator within 14 days of a mediation request. If no agreement is reached, either party may request the ICDR to appoint a mediator
• Process: The mediator will facilitate settlement discussions but has no authority to impose a resolution. Mediation sessions may be conducted via video conference
• Timeframe: Mediation shall be completed within 45 days of the mediator's appointment, unless both parties agree to extend
• Cost: Each party bears its own costs. The mediator's fees are split equally unless the parties agree otherwise. For claims under $5,000 USD brought by individual consumers, the Company will cover the full cost of mediation
• Confidentiality: All mediation communications are confidential and may not be used as evidence in any subsequent arbitration or court proceeding
• Non-binding: Mediation is voluntary and non-binding. Either party may withdraw from mediation at any time and proceed to arbitration under Section 15.2

15.1b Small Claims Court Exception

Notwithstanding any other provision of this dispute resolution section, either party retains the right to bring an individual action in small claims court (or the equivalent in your jurisdiction) if the claim falls within the court's jurisdictional limits. If the small claims court action is transferred, removed, or appealed to a different court, the dispute resolution provisions of these Terms (including arbitration) shall apply.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

• Arbitration shall be administered by the International Centre for Dispute Resolution (ICDR), the international division of the American Arbitration Association (AAA), under its applicable arbitration rules then in effect
• The arbitration shall be conducted by a single neutral arbitrator selected in accordance with the ICDR rules
• The seat (legal place) of arbitration shall be the jurisdiction in which Alexandria AI Systems is registered
• The language of the arbitration shall be English
• The arbitrator's decision shall be final and binding
• Judgment on the arbitration award may be entered in any court of competent jurisdiction
• Each party shall bear its own costs of arbitration, except that the Company will pay arbitration filing fees and arbitrator fees for claims under $10,000 USD if the arbitrator finds your claim is not frivolous
• The arbitrator may award any relief that a court of competent jurisdiction could award, including injunctive relief and attorneys' fees where authorized by law

EU/UK Users: Nothing in this arbitration clause restricts your right to bring proceedings before the courts of your country of residence for disputes relating to consumer protection, or to submit a complaint to your local data protection authority. If you are a consumer in the EU, mandatory consumer protection laws of your country of residence apply regardless of the governing law clause below.

15.3 Class Action Waiver

15.3a Class Action Waiver Opt-Out

You have the right to opt out of the class action waiver in Section 15.3. To exercise this right:

• Timeframe: You must send a written opt-out notice within 30 days of first accepting these Terms (i.e., within 30 days of creating your account)
• Method: Send an email to legal@greatlibrary.ai with the subject line "Class Action Waiver Opt-Out" containing your full name, account email address, and a clear statement that you wish to opt out of the class action waiver
• Effect: If you timely opt out, you are not bound by the class action waiver, but all other provisions of these Terms (including the arbitration agreement) remain in effect
• No retaliation: Opting out will not affect your relationship with us or your ability to use the Service in any way

If you do not opt out within the 30-day period, you will be deemed to have agreed to the class action waiver. This opt-out right applies each time we materially modify the class action waiver.

15.4 Arbitration Procedures in Detail

To ensure transparency about the arbitration process, we provide the following additional details:

• Initiating arbitration: Either party may initiate arbitration by filing a written demand with the ICDR and serving a copy on the other party. The demand must include a description of the claim, the relief sought, and the amount in controversy
• Arbitrator selection: If the parties cannot agree on an arbitrator within 15 days of the demand, the ICDR will appoint one in accordance with its rules. The arbitrator must be a neutral attorney or retired judge with experience in technology or consumer disputes
• Hearing format: For claims under $25,000 USD, arbitration will be conducted on the basis of written submissions only, unless the arbitrator determines that a hearing is necessary. For claims over $25,000 USD, either party may request an in-person or video hearing
• Discovery: Discovery is limited to the exchange of relevant documents and written interrogatories, unless the arbitrator determines that additional discovery is warranted for good cause shown
• Timeline: The arbitrator shall issue a reasoned written decision within 30 days of the close of the hearing or final written submission. The entire arbitration process should conclude within 120 days of filing, absent exceptional circumstances
• Confidentiality: The arbitration proceedings, including the award, are confidential and may not be disclosed to third parties except as required by law or to enforce the award
• Fee allocation for small claims: For claims under $10,000 USD brought by individual consumers, the Company will pay all ICDR filing fees and arbitrator fees, provided the arbitrator does not find the claim frivolous. For all other claims, fees are split as determined by the ICDR rules

The ICDR's current rules and fee schedule are available at icdr.org.

15.5 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

15.6 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates (specifically, the federal laws of the UAE and the laws of the Emirate of Abu Dhabi), without regard to conflict of law provisions. Alexandria AI Systems is registered in Abu Dhabi, UAE. This choice of governing law applies to all claims arising out of or relating to these Terms, the Service, or your use thereof, whether in contract, tort, or otherwise.

For any disputes not subject to arbitration, the courts of Abu Dhabi, United Arab Emirates shall have exclusive jurisdiction, except where mandatory consumer protection laws grant you the right to bring proceedings in the courts of your country of residence.

Jurisdictional details:

• Registered jurisdiction: Alexandria AI Systems is registered as an OPC (One Person Company) in Abu Dhabi, United Arab Emirates
• Service of process: Legal process may be served on Alexandria AI Systems at the address listed in Section 20 (Contact) or via email to legal@greatlibrary.ai with confirmation of receipt
• Language of proceedings: All legal proceedings, arbitration, and formal communications under these Terms shall be conducted in English, unless mandatory local law requires otherwise
• Currency: All monetary amounts referenced in these Terms (including refunds, service credits, and fee thresholds) are denominated in United States Dollars (USD) unless otherwise specified
• Applicable international instruments: Where applicable, these Terms are subject to the United Nations Convention on Contracts for the International Sale of Goods (CISG) exclusion -- the CISG does not apply to these Terms or your use of the Service

EU Consumer Rights: If you are a consumer habitually resident in the EU, you additionally benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law. You may also use the European Commission's Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

UK Consumer Rights: If you are a consumer in the United Kingdom, these Terms are subject to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You retain all statutory rights that cannot be excluded by contract.

15.7 Emergency and Injunctive Relief

The following situations may warrant emergency judicial relief outside of, or in addition to, the arbitration process described above:

Situations warranting emergency judicial relief and the available remedies

Scenario	Available Relief	Forum
Imminent intellectual property infringement	Temporary restraining order (TRO) or preliminary injunction	Any court of competent jurisdiction (Section 15.5)
Unauthorized access to or theft of trade secrets	TRO, preliminary injunction, and expedited discovery	Any court of competent jurisdiction
Data breach involving user personal data	Emergency ICDR arbitrator appointment or judicial injunction to compel remediation	ICDR emergency procedures or any court
Active harm to platform integrity (e.g., ongoing DDoS, account compromise)	Immediate account suspension (without arbitration delay); judicial relief for damages	Internal enforcement; court for damages

ICDR Emergency Measures: Under the ICDR International Arbitration Rules, Article 6, either party may apply for emergency measures of protection (including interim injunctions) before a sole emergency arbitrator, prior to the constitution of the full arbitral tribunal. Emergency arbitrator decisions are binding and enforceable in any court of competent jurisdiction.

Preservation of rights: Seeking emergency or injunctive relief does not waive either party's right to pursue arbitration for the underlying dispute. Any relief obtained in court will remain in effect pending the outcome of arbitration.

16. Termination

16.1 Termination by You

You may terminate your account at any time by contacting support or using account settings.

16.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including:

• Breach of these Terms
• Violation of our Acceptable Use Policy
• Fraudulent or illegal activity
• Non-payment of fees
• At our sole discretion for any other reason

16.3 Effect of Termination

Upon termination, the following consequences apply depending on the type of termination:

What happens to your data and access for each type of account termination

Consequence	Voluntary Deletion	Subscription Lapse	Terminated for Cause
Service access	Immediate loss of access	Downgraded to Free tier at billing period end	Immediate loss of access
Data retention	14-day grace period, then 30-day deletion window	Data retained indefinitely on Free tier	30-day deletion window (no grace period)
Data export window	14 days from deletion request	Available anytime on Free tier	Contact support within 14 days to request export
Refund eligibility	Pro-rated refund for unused portion of current billing period	Not applicable (billing stops at period end)	No refund
Published content	Removed from public library after 30 days	Remains in library on Free tier	Removed immediately
Reinstatement	Cancel within 14 days to restore	Upgrade anytime to restore Pro features	Not eligible (may appeal within 14 days)

Surviving provisions: The following sections survive termination regardless of the reason: Content Ownership and Rights (5), AI-Generated Content Disclaimers (6), Disclaimer of Warranties (12), Limitation of Liability (13), Indemnification (14), Dispute Resolution (15), and General Provisions (18).

Permanent deletion: After the applicable retention period expires, all personal data, ebooks, cover images, chat history, and life story data are permanently and irrecoverably deleted from our systems. Only anonymized payment records required for tax compliance are retained (see our Privacy Policy, Section 5 for details).

16.4 Data Export Before Termination

Before your account is terminated or deleted, you have the right to export your data. We strongly recommend exporting your content before requesting account deletion or allowing a subscription to lapse:

• Self-service export: Use the data export feature in your account settings to download your ebooks, cover images, life story interviews, and account metadata in standard formats (PDF, EPUB, JSON)
• Assisted export: If you are unable to access the self-service export feature, contact support@greatlibrary.ai to request a manual data export package
• Grace period: After you initiate account deletion, you have a 14-day grace period during which you may cancel the deletion and recover access to your data
• Post-deletion: Once the 30-day deletion window closes, all content is permanently and irrecoverably removed from our systems (except anonymized payment records retained for tax compliance as described in our Privacy Policy)

16.5 Account Reinstatement

After account termination or deletion:

• Voluntary deletion (within 14 days): You may cancel the deletion and regain full access by contacting support@greatlibrary.ai within the 14-day grace period
• After 14 days but within 30 days: Account access may be restored at our discretion, but some data may already be in the process of being purged
• After 30 days: Reinstatement is not possible. All data has been permanently deleted. You may create a new account, but previous content cannot be recovered
• Terminated for cause: Accounts terminated for Terms violations are not eligible for reinstatement. You may appeal within 14 days by contacting appeals@greatlibrary.ai

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We categorize changes as follows:

17.1 Material Changes

Material changes are those that affect your rights, obligations, or the scope of the Service. Examples include changes to pricing, liability limitations, dispute resolution, data handling, or content ownership. For material changes:

• Email notification: We will send a notification to the email address associated with your account at least 30 days before the changes take effect
• In-app banner: A prominent banner will be displayed within the application for 30 days, linking to the updated Terms with a summary of changes
• Version history: We will update the version history table (Section 21) with a summary of what changed and why
• Last updated date: The date at the top of this page will be updated
• Effective date: Changes become effective 30 days after posting for existing users. New users who register after the posting date are bound immediately

17.2 Non-Material Changes

Non-material changes include typographical corrections, formatting improvements, clarifications that do not alter the meaning or scope of any provision, and updates to contact information. For non-material changes:

• We will update the page and version history without advance notice
• The "Last updated" date will be revised

17.3 Your Options

• Accept: Your continued use of the Service after the effective date constitutes acceptance of the updated Terms
• Decline: If you do not agree to the modified Terms, you must stop using the Service before the changes take effect. You may export your data before discontinuing use (see Section 16.4)
• Request clarification: Contact legal@greatlibrary.ai if any change is unclear and we will provide an explanation

17.4 Previous Versions

Previous versions of these Terms are available upon request by contacting legal@greatlibrary.ai. The version history in Section 21 provides a summary of each revision.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and other incorporated policies, constitute the entire agreement between you and GreatLibrary.AI regarding the Service and supersede all prior agreements.

18.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties. If modification is not possible, the provision shall be severed from these Terms and the remaining provisions shall be interpreted as if the severed provision had never been included.

Without limiting the foregoing:

• Scope limitation: If any provision is found to be overbroad in scope, duration, or geographic applicability, the court or arbitrator shall reduce it to the maximum enforceable scope rather than invalidating it entirely
• Independent provisions: Each provision of these Terms is intended to be independent and severable. The invalidity of one provision shall not affect the validity or enforceability of any other provision
• Consumer protection override: If any provision is held unenforceable because it conflicts with mandatory consumer protection laws in your jurisdiction, that provision shall be deemed modified to comply with those laws while preserving the substance of the provision to the extent permitted

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

18.4a Notice Provisions

All notices, requests, demands, and other communications under these Terms shall be in writing and shall be deemed duly given when:

• Email (to you): Sent to the email address associated with your account. Notices sent by email are deemed received on the date sent, provided no delivery failure notification is received. It is your responsibility to keep your account email address current
• Email (to us): Sent to legal@greatlibrary.ai for legal notices, support@greatlibrary.ai for general matters, or the specific departmental email listed in Section 20 for specialized inquiries. Legal notices are deemed received on the next business day after sending
• In-app notification: We may deliver notices through the Service interface (dashboard banners, notification alerts). In-app notices are deemed received when you next log in to the Service or 7 days after posting, whichever is earlier
• Website posting: For changes to these Terms or policies, notice may be given by posting the updated version on our website with the effective date clearly indicated. Such notices are deemed received 30 days after posting (see Section 17 for material change procedures)

Language: All notices shall be in English. If we provide a courtesy translation, the English version prevails in case of any discrepancy.

Delivery failures: If a notice sent to your registered email address bounces or fails to deliver, we may attempt redelivery via alternative means (in-app notification, phone if provided) and the notice shall be deemed given upon the first successful attempt. Persistent delivery failure does not relieve you of obligations under these Terms.

18.4b Headings and Interpretation

Section headings in these Terms are for convenience only and shall not affect the interpretation of any provision. References to "including" or "such as" are illustrative and not limiting. References to statutes or regulations include any amendments, successors, or re-enactments thereof. Unless the context requires otherwise, words in the singular include the plural and vice versa.

18.4c Survival

The following provisions survive termination or expiration of these Terms: Section 5 (Content Ownership and Rights, to the extent of licenses already granted), Section 6 (AI-Generated Content Disclaimers), Section 12 (Disclaimer of Warranties), Section 13 (Limitation of Liability), Section 14 (Indemnification), Section 15 (Dispute Resolution), and Section 18 (General Provisions). Any other provision that by its nature should survive termination shall also survive.

18.5 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control ("Force Majeure Event"), including but not limited to: natural disasters, pandemics or epidemics, war, terrorism, riots, civil unrest, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, labor disputes, shortages of transportation, facilities, fuel, energy, labor, or materials, power outages, internet or telecommunications failures, cyberattacks, government actions or regulations, or third-party service provider outages (including AI provider, hosting, or payment processor disruptions).

If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate this Agreement upon written notice. In such case, we will provide a pro-rated refund for any prepaid subscription period during which the Service was unavailable.

18.6 No Agency

No agency, partnership, joint venture, or employment relationship is created by these Terms, and you have no authority to bind us in any way.

18.7 Jurisdictional Consumer Protection Override

Nothing in these Terms excludes, restricts, or modifies any consumer rights that cannot be excluded, restricted, or modified under the mandatory consumer protection laws of your jurisdiction. Where these Terms conflict with mandatory local consumer protection laws, the mandatory provisions of your local law prevail. This includes but is not limited to:

• EU/EEA consumers: Your rights under the EU Consumer Rights Directive (2011/83/EU), the Unfair Contract Terms Directive (93/13/EEC), and the Consumer Sales and Guarantees Directive cannot be waived by contract
• UK consumers: Your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply regardless of these Terms
• Australian consumers: Your statutory guarantees under the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2) cannot be excluded
• Canadian consumers: Provincial consumer protection legislation applies where mandatory
• All jurisdictions: Nothing in these Terms limits any rights you may have to seek redress through your local consumer protection agency, ombudsman, or small claims court

18a. EU Digital Services Act Compliance

In accordance with Regulation (EU) 2022/2065 (the Digital Services Act, "DSA"), we provide the following disclosures for users in the European Union:

18a.1 Point of Contact

Our single point of contact for EU authorities and users in relation to the DSA is:

• Email: dsa@greatlibrary.ai
• Language: English
• Entity: Alexandria AI Systems

18a.2 Content Moderation

We moderate user-generated content (including ebooks published on the public storefront) through the following mechanisms:

• Automated detection: AI provider safety filters screen content at generation time. Content that violates provider safety policies may be blocked or modified at the provider level
• User reporting: Any user or third party may report potentially illegal content or content violating our Acceptable Use Policy via abuse@greatlibrary.ai
• Internal review: Reported content is reviewed by our team within the timelines specified in our Acceptable Use Policy (Section 8.1)
• Notice and action: Upon determination that content is illegal or violates our policies, we take prompt action to remove or disable access to such content and notify the affected user with a statement of reasons

18a.3 Statement of Reasons

When we restrict content or suspend an account, we provide affected users with a clear and specific statement of reasons including:

• The specific provision of our terms or applicable law that was violated
• The facts and circumstances on which the decision was based
• Information about available redress mechanisms, including the right to appeal (see our Enforcement section)

18a.4 Transparency Reporting

We commit to publishing annual transparency reports covering content moderation activities, including the number of reports received, actions taken, and appeal outcomes. These reports will be made available on our website.

18b. Accessibility Commitment

Alexandria AI Systems is committed to making the GreatLibrary.AI platform accessible to all users, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

Our Accessibility Efforts Include:

• Keyboard navigation: All interactive elements can be operated via keyboard
• Screen reader support: Semantic HTML, ARIA labels, and structured headings are used throughout
• Focus indicators: Visible focus styles on all interactive elements for keyboard users
• Text alternatives: Alt text on images and aria-hidden on decorative elements
• Color contrast: Text meets minimum contrast ratios against backgrounds
• Responsive design: Content is usable across a range of screen sizes and devices
• Skip navigation: Skip-to-content links are provided on all pages

Known Limitations

While we work continuously to improve accessibility, some areas may not yet fully meet WCAG 2.1 AA standards, including certain dynamically generated PDF/EPUB outputs and the interactive cover editor (Fabric.js canvas). We are actively working to improve these areas.

Feedback and Contact

If you encounter any accessibility barriers while using our Service, please contact us at accessibility@greatlibrary.ai. We welcome your feedback and will make reasonable efforts to address reported issues promptly.

If you are not satisfied with our response, you may contact the relevant enforcement body in your jurisdiction. In the EU, this includes your national equality body. In the US, you may file a complaint with the Department of Justice under the ADA.

18c. Export Controls

The Service may be subject to export control laws and regulations of the United States and other jurisdictions. You agree to comply with all applicable export laws and regulations. You represent and warrant that:

• You are not located in, under the control of, or a national or resident of any country subject to comprehensive US sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine)
• You are not on any US government restricted parties list, including the Specially Designated Nationals (SDN) list maintained by OFAC or the Entity List maintained by BIS
• You will not use the Service for any purpose prohibited by applicable export control laws
• You will not re-export or transfer any technical data received through the Service in violation of applicable export control laws

18d. Service Level Commitments

18d.1 Availability Targets

We strive to maintain the following availability and performance targets for the GreatLibrary.AI platform. These targets represent our operational goals and are not binding SLA guarantees unless separately agreed in an Enterprise contract:

18d.2 Scheduled Maintenance

• Advance notice: We will provide at least 48 hours advance notice for scheduled maintenance that may cause service interruption, via email notification to registered users and an in-app banner
• Maintenance windows: Scheduled maintenance will be performed during low-traffic periods (typically 02:00-06:00 UTC on weekdays) whenever possible
• Duration: We aim to limit scheduled maintenance windows to no more than 4 hours per occurrence
• Emergency maintenance: In cases where immediate action is required to protect the security, integrity, or availability of the Service, we may perform emergency maintenance without advance notice. We will notify affected users as soon as practicable after such maintenance begins

18d.3 Incident Communication

In the event of unplanned service disruptions:

• Status updates: We will provide status updates via our designated communication channels within 1 hour of becoming aware of a significant service disruption
• Root cause analysis: For incidents lasting more than 1 hour, we will publish a brief post-incident summary within 5 business days
• Recurring issues: If the same category of incident occurs three or more times in a rolling 30-day period, we will publish a remediation plan outlining steps to prevent recurrence

18d.4 Data Backup

• Database backups: Automated daily backups of all user data with at least 7 days of retention
• Point-in-time recovery: Continuous write-ahead log archiving enables recovery to any point within the backup retention period
• Geographic redundancy: Backups are stored in a separate geographic region from the primary database

18d.5 Service Credits for Extended Outages

If you are a paid subscriber (Pro or Enterprise plan) and the platform experiences an unscheduled outage exceeding 24 consecutive hours, you are eligible for a pro-rated service credit applied to your next billing cycle:

Service credit percentages based on outage duration

Outage Duration	Credit (% of Monthly Fee)	Notes
24 -- 48 hours	10%	Applied automatically if outage is confirmed by our monitoring systems
48 -- 72 hours	25%	Applied automatically; affected users notified by email
72 hours -- 7 days	50%	Applied automatically; subscription billing may be paused at our discretion
More than 7 days	100%	Full month credit; users may also terminate without penalty under Section 16

How credits are applied: Service credits are calculated based on the pro-rated daily value of your current subscription plan multiplied by the number of days affected. Credits are applied to the next invoice and do not carry over beyond one billing cycle. Credits are not redeemable for cash.

Exclusions: Service credits do not apply to: (a) scheduled maintenance communicated in advance per Section 18d.2; (b) outages caused by Force Majeure events per Section 18e; (c) outages affecting only third-party AI providers (OpenAI, Google, Microsoft) where our core platform remains accessible; (d) outages caused by the user's own internet connectivity, hardware, or software.

How to claim: Qualifying credits are applied automatically based on our uptime monitoring data. If you believe you are owed a credit that was not applied, contact support@greatlibrary.ai within 30 days of the outage with your account details and a description of the issue.

18e. Force Majeure

18e.1 Definition

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement (other than payment obligations) where such failure or delay results from a Force Majeure Event, meaning any event or circumstance beyond the reasonable control of the affected party, including but not limited to:

• Acts of God, natural disasters (earthquakes, floods, hurricanes, volcanic eruptions), epidemics, or pandemics
• War (declared or undeclared), armed conflict, terrorism, insurrection, riot, or civil unrest
• Government actions, sanctions, embargoes, regulations, or orders that prevent or materially restrict performance
• Strikes, lockouts, or other labor disputes (excluding those involving the affected party's own employees)
• Widespread failure of the internet, telecommunications infrastructure, cloud computing platforms, or third-party hosting providers
• Cyberattacks, including distributed denial-of-service (DDoS) attacks, ransomware, or other malicious activity targeting the Service or its infrastructure, provided the affected party has maintained commercially reasonable security measures
• Failure or disruption of third-party AI services (OpenAI, Google, Microsoft) upon which the Service depends, to the extent such failure is beyond our reasonable control
• Fire, explosion, or power outages affecting data centers or infrastructure

18e.2 Obligations During a Force Majeure Event

The party affected by a Force Majeure Event shall:

• Notify promptly: Provide written notice to the other party within 48 hours of becoming aware of the Force Majeure Event, describing the nature of the event and its expected duration
• Mitigate: Use commercially reasonable efforts to mitigate the effects of the Force Majeure Event and resume performance as soon as practicable
• Provide updates: Provide regular updates (at least every 7 days) on the status of the Force Majeure Event and efforts to resume performance

18e.3 Duration and Termination

• Suspension: Performance obligations are suspended for the duration of the Force Majeure Event. Any deadlines or performance periods are extended by the duration of the delay
• Prolonged event: If a Force Majeure Event prevents performance for a continuous period exceeding 60 calendar days, either party may terminate this Agreement by providing 14 days written notice to the other party
• Refunds on termination: If the Agreement is terminated due to a Force Majeure Event, we will provide a pro-rata refund for any prepaid subscription fees covering the period after the termination date
• Data access: Notwithstanding a Force Majeure Event, we will use commercially reasonable efforts to ensure you retain access to your content and data, and will provide a reasonable period for data export upon termination

18e.4 Exclusions

A Force Majeure Event does not excuse:

• Payment obligations that accrued prior to the Force Majeure Event
• Failures caused by the affected party's negligence, willful misconduct, or breach of this Agreement
• Failures that could reasonably have been prevented by the affected party's business continuity or disaster recovery measures

18f. Early Access & Experimental Features

From time to time, we may offer access to features, services, or products that are in a pre-release, preview, early access, or experimental stage ("Early Access Features"). The following additional terms apply to all Early Access Features:

18f.1 Nature of Early Access Features

• Experimental status: Early Access Features are provided for testing and evaluation purposes. They may be incomplete, contain bugs, cause errors, or experience data loss
• No uptime guarantee: The SLA commitments in Section 18d do not apply to Early Access Features. Early Access Features may be unavailable, degraded, or discontinued without notice
• Subject to change: Early Access Features may be modified, suspended, or permanently removed at any time without notice. Functionality available during early access may differ from any final release
• No backward compatibility: Data formats, APIs, workflows, or features available in early access may change in ways that are not backward-compatible with prior versions

18f.2 User Responsibilities

• Feedback: We may invite you to provide feedback on Early Access Features. Any feedback you provide becomes our property and may be used to improve the Service without compensation or attribution
• Data backup: You are responsible for maintaining your own backups of any content created using Early Access Features. We are not liable for data loss during the early access period
• Bug reporting: We encourage you to report bugs and issues through our feedback mechanism. Detailed bug reports with steps to reproduce are especially valuable
• Confidentiality: Unless we state otherwise, Early Access Features that are not publicly announced are confidential. You agree not to publicly disclose the existence, features, or details of invite-only early access programs

18f.3 Pricing and Transitions

• Early Access Features may be offered free of charge, at a reduced price, or at full price, as specified at enrollment
• Pricing during the early access period is not guaranteed to continue after general availability. We will provide at least 14 days notice before any price increase upon transition to general availability
• If an Early Access Feature is discontinued, we will provide at least 14 days notice and an opportunity to export any data associated with that feature
• Users who participate in early access programs may receive preferential pricing or other benefits at our sole discretion

18f.4 Platform Status

18g. Community Guidelines

In addition to the Acceptable Use Policy, which governs prohibited and restricted uses of the Service, we expect all users to adhere to the following community standards when using shared or public features of the Service (such as the public library, storefront, or any future community features):

18g.1 Community Standards

• Respect: Treat other users, authors, and community members with respect. Do not engage in harassment, bullying, hate speech, or discrimination based on race, ethnicity, gender, sexual orientation, religion, disability, or any other protected characteristic
• Authenticity: Represent yourself honestly. Do not impersonate other authors, public figures, or organizations. Clearly disclose AI-generated content when publishing to the storefront
• Originality: Respect the intellectual property of others. Do not publish plagiarized content, and ensure you have the rights to all material you share publicly
• Accuracy: Do not knowingly publish false information, misleading content, or disinformation through the public library or storefront
• Safety: Do not publish content that promotes self-harm, violence, illegal activities, or exploitation of vulnerable individuals
• Collaboration: If we introduce collaborative features in the future, respect co-authors' contributions and obtain proper consent before sharing collaborative works

18g.2 Enforcement

Violations of community guidelines are handled through the following progressive enforcement process:

1. Warning: For first-time or minor violations, we will issue a warning explaining the violation and requesting corrective action
2. Content removal: We may remove content that violates community guidelines from public-facing features (library, storefront)
3. Temporary restriction: Repeated violations may result in temporary restrictions on publishing to public features
4. Account suspension or termination: Severe or persistent violations may result in account suspension or termination as described in Section 16

You may appeal any enforcement action by contacting support@greatlibrary.ai with the subject line "Community Guidelines Appeal". Appeals will be reviewed within 5 business days.

For the full list of prohibited content and activities, please refer to our Acceptable Use Policy.

19. Electronic Communications

By using the Service, you consent to receiving electronic communications from us, including:

• Account-related emails (verification, password resets, security alerts)
• Transactional emails (payment receipts, subscription confirmations)
• Service announcements (feature updates, maintenance notices, policy changes)
• Marketing communications (with your consent; you may opt out at any time)

You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

20. Contact Information

If you have any questions about these Terms, please contact us:

• General support: support@greatlibrary.ai
• Legal inquiries: legal@greatlibrary.ai
• Privacy matters: privacy@greatlibrary.ai
• Data Protection Officer: dpo@greatlibrary.ai
• Accessibility: accessibility@greatlibrary.ai
• Security reports: security@greatlibrary.ai
• DSA contact (EU): dsa@greatlibrary.ai
• Website: https://greatlibrary.ai

Company: Alexandria AI Systems

21. Version History

We maintain a record of material changes to these Terms for transparency:

Version history showing date and summary of changes for each Terms of Service revision

Version	Date	Summary of Changes
5.2	May 2, 2026	Governing Law transparency (Section 15.6): replaced vague "jurisdiction in which Alexandria AI Systems is registered" with explicit "United Arab Emirates" and "Abu Dhabi" references throughout the dispute resolution section. Added registered jurisdiction bullet point disclosing OPC (One Person Company) registration type. Users can now clearly identify the governing law (UAE federal law and Abu Dhabi emirate law) and exclusive jurisdiction courts without ambiguity
5.1	May 1, 2026	Final compliance review: updated effective date and version badge to May 1, 2026. Verified AI content ownership section (5.2-5.7) for clarity, confirmed jurisdictional variations disclosure remains current, and validated all third-party processor cross-references with Privacy Policy. Review badge cycle advanced to August 2026
5.0	April 30, 2026	Compliance review cycle: updated effective date, version badge, and review badge to April 30, 2026. Verified AI content ownership clauses, EU AI Act transparency obligations, and dispute resolution procedures remain current. Confirmed all cross-references to Privacy Policy and Acceptable Use Policy are accurate
4.9	April 23, 2026	Fixed heading hierarchy for WCAG 1.3.1 compliance: converted sub-subsection headings (9.3.1-9.3.4 Refund Policy, 10.3.1-10.3.2 Trademark Guidelines) from h3 to proper h4 elements, eliminating heading level skips. Added h4 styling for print and screen. Updated print stylesheet to cover h4 headings
4.8	April 23, 2026	Added User Content IP Warranties and Representations (10.6) covering ownership, non-infringement, reference material rights, Life Story third-party consent, and malicious content warranties. Added Third-Party IP Acknowledgments (10.7) documenting trademarks of OpenAI, Google, Microsoft, and Stripe. Updated TOC with new IP section references
4.7	April 23, 2026	Added Notice Provisions (18.4a) defining valid notice methods (email, in-app, website posting) with deemed-receipt rules, language requirements, and delivery failure procedures. Added Headings and Interpretation clause (18.4b). Added Survival clause (18.4c) specifying which provisions survive termination. Updated TOC with new section references
4.6	April 23, 2026	Added EU AI Act (Regulation (EU) 2024/1689) Article 50 transparency disclosure to AI Transparency section (6.3), including deployer status, AI-generated content marking obligations for EU distribution, and cross-reference to Acceptable Use Policy for detailed EU AI Act guidance
4.5	April 15, 2026	Added prominent effective date (April 15, 2026) to document header replacing vague "effective immediately" language. Synchronized review badge date with current compliance review. Final compliance sweep verifying all plain-English summaries accurately reflect their legal sections, confirming no conflicting clauses between sections, and validating all internal anchor links
4.4	April 15, 2026	Enhanced Severability clause (18.2) with scope limitation, independent provisions, and consumer protection override sub-clauses. Expanded Governing Law and Jurisdiction (15.6) with service of process details, language of proceedings, currency denomination, CISG exclusion, and UK consumer rights confirmation. Added table captions (sr-only) to all 8 tables lacking them for WCAG 1.3.1 compliance
4.3	April 15, 2026	Added Content Rights Quick Reference table (5.8) documenting rights and obligations across five content lifecycle stages (creation, storage, publication, export, deletion). Added Open-Source Software Attribution section (10.5) with license table for 7 key components (Flask, SQLAlchemy, ReportLab, EbookLib, python-docx, Tailwind CSS, Fabric.js) and clarification that open-source licenses do not transfer to user-generated ebooks. Added Emergency and Injunctive Relief section (15.7) with scenario table for IP infringement, trade secrets, data breach, and platform integrity threats, plus ICDR Article 6 emergency arbitrator procedures
4.2	April 15, 2026	Added plain-English summaries to Sections 18a (EU Digital Services Act Compliance), 18b (Accessibility Commitment), and 18c (Export Controls), completing plain-English coverage across all 25 sections of the Terms of Service
4.1	April 15, 2026	Enhanced acknowledgment section to explicitly reference all four companion policies (Privacy Policy, Acceptable Use Policy, DMCA Policy, Cookie Policy) as part of the complete agreement. Cross-policy consistency review ensuring definitions, company information, and legal references align across all legal pages
4.0	April 15, 2026	Added Data Portability and Export Rights section (11b) with GDPR Article 20 compliance: export format table covering 6 data types (ebook, covers, life stories, account data, API usage, payment history) with available formats and access methods. Added export timelines for self-service (immediate/24h), DSAR (30 days), and post-termination (30-day grace period). Added data transfer rights ensuring no vendor lock-in with standard open formats. Added AI Model Registry (6.3a) documenting all AI models in use (GPT-4o, GPT-4o-mini, gpt-image-1, DALL-E 3) with provider, purpose, data transmitted, and training opt-out status. Added model change notification policy
3.9	April 15, 2026	Added mandatory mediation step (15.1a) before arbitration with cost allocation, confidentiality, and timeline. Added small claims court exception (15.1b). Added Service Credits for Extended Outages policy (18d.5) with tiered credit table (10%-100% based on outage duration), automatic application, and exclusions. Enhanced Termination Consequences (16.3) with detailed comparison table across voluntary, subscription lapse, and for-cause termination types covering access, data retention, export windows, refunds, and reinstatement
3.8	April 15, 2026	Enhanced Modifications to Terms (17) with detailed notification procedures: material vs. non-material change categories, email and in-app banner notification for material changes, 30-day notice period, user options (accept, decline, request clarification), and previous version availability. Added Plain English Summary boxes to Termination (16), General Provisions (18), and Electronic Communications (19) sections
3.7	April 15, 2026	Added Platform Indemnification clause (14.2) with IP infringement defense, remedies, and indemnification procedures (14.3). Added Content Licensing and Revocation section (14a) with display/promote/index/format license grant, revocation process with 48-hour removal, and surviving rights. Added comprehensive API Terms of Use (14b) with authentication and security requirements, rate limit tables, API SLA, data handling obligations, and API-specific acceptable use. Added Class Action Waiver Opt-Out (15.3a) with 30-day opt-out window and no-retaliation guarantee. Added Seller Obligations (8.7) with tax compliance, accurate representation, and responsiveness requirements. Added Prohibited Storefront Content (8.8) with 6 categories. Added Storefront Dispute Resolution (8.9) with three-tier process
3.6	April 15, 2026	Added EU Consumer Rights section (9a) with Directive 2011/83/EU compliance: 14-day right of withdrawal with model withdrawal form, waiver of withdrawal right for digital content per Art. 16(m), pre-contractual information per Art. 6, and unfair terms protection per Directive 93/13/EEC. Expanded Definitions (1) with Subscription, Storefront, and Agreement terms. Enhanced Description of Service (3) with complete feature list, cover editor, Sovereign Chat, ISBN/barcode utilities, and new Service Dependencies section (3.1) documenting OpenAI, Stripe, Railway, and OAuth third-party reliance
3.5	April 14, 2026	Expanded Intellectual Property (10) with trademark guidelines (10.3) covering permitted and prohibited uses, and API usage terms (10.4) covering rate limits, authentication, attribution, and data handling. Added Early Access & Experimental Features (18f) with experimental status disclaimers, user responsibilities, pricing transition terms, and platform status notice. Added Community Guidelines (18g) with community standards for public features, progressive enforcement process, and appeal procedures
3.4	April 14, 2026	Added service level commitments section (18d) with uptime, performance, and support targets, scheduled maintenance and incident communication procedures, data backup guarantees. Added comprehensive force majeure clause (18e) covering natural disasters, cyberattacks, third-party AI service failures, and prolonged event termination rights. Added review schedule badges and enhanced print stylesheet across all legal pages
3.3	April 14, 2026	Added AI content licensing matrix (5.6) with per-content-type rights breakdown, jurisdictional variations in AI ownership (5.7) covering US/EU/UK positions, expanded dispute resolution with detailed arbitration procedures (15.4) including timelines, fees, and hearing format
3.2	April 14, 2026	Added data export before termination provisions (16.4), account reinstatement procedures with grace period details (16.5), strengthened termination section with clear timelines for data recovery
3.1	April 9, 2026	Added EU Digital Services Act compliance section (18a) with content moderation and transparency reporting, accessibility commitment (18b) with WCAG 2.1 AA conformance goals, export controls (18c) with sanctions compliance
3.0	April 8, 2026	Added Plain English Summary boxes for key sections, Key Terms Quick Reference sidebar, print button, semantic heading improvements
2.0	April 8, 2026	Comprehensive update: added content licensing specifics (5.5), API usage terms (7.2), detailed refund policy (9.3), chargeback clause (9.3.4), expanded Force Majeure (18.5), version history (21)
1.1	April 8, 2026	Added storefront terms (Sec 8), AI transparency (6.3), class action waiver (15.3), indemnification (14), binding arbitration (15.2)
1.0	March 2026	Initial Terms of Service

Previous versions of these Terms are available upon request by contacting legal@greatlibrary.ai.

21.1 Document Changelog

Select a version transition below to see a summary of what changed between versions: